Privacy Policy

Need.rent has been processing online bike rental reservations since 2015 and we have always placed the security of our internet transactions and our customers credit card details as our top priority. We will continue to offer our customers the highest level of security available for online transactions and hope this reassures you when you make your reservations with us.

Please note that where you access our booking engine on a third party website this privacy statement only applies to information we collect through your use of the booking engine, and does not data collected or held by the operator of the third party website.

Need.rent realises that some people are unsure about entering their personal details into websites and apps over the Internet. Below, we explain how we use your information and how we protect your privacy. Need.rent and its associated companies respect and protect your right to privacy in relation to your interactions with the need.rent Sites. Any information which is provided by you to need.rent via the need.rent Sites or otherwise will be treated with all respect. 

1. Information required to process your booking

For us to process a booking for you on behalf of a travel services provider, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, since we confirm your booking while you are on the Need.rent Sites, we require your credit or debit card details so we can guarantee your bike when you pay your deposit.

2. Who sees your information

We are required to send your information to the travel services provider with which you booked travel services so that the travel service provider knows who you are and when you will use its travel services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, bank card details and the details of your booking. The travel service provider requires this information to accept a confirmed booking from you. All travel service providers on whose behalf we facilitate bookings have agreed to the Need.rent terms and conditions and accept this privacy policy.

3. Security

You should be aware that where you link to another website from the Need.rent Sites, Need.rent has no control over that other website. Accordingly, Need.rent cannot guarantee that the controller of that website will respect your privacy in the same manner as Need.rent 

4. How we use your information

In addition to the use and disclosure of information which is required when you avail of our travel related and data processing services (and which we describe above), we use your email address for sending you a confirmation of your bookings, pre-trip reminder e-mails, an email reminder to provide a review of your last rental, or occasionally to inform you of new features on the need.rent Sites. Our booking confirmation and pre-trip reminder emails may contain banner advertising. We only use your phone number to contact you urgently if there is a problem with your booking. In circumstances where you contact us with a query, we use your contact details in order to respond to your query.

Where you have given us your consent, we may send you emails that we think will be useful to you. This may include our regular e-newsletter, special offers, travel tips, customer surveys and information about products and services offered by us or our selected partners. Where your settings on your device permit us to send app notifications we may also send you app notifications containing similar information. You may opt out of receiving email messages at any time by clicking on the link provided in the email messages, and app notifications by changing the notification settings in your app.

We take reasonable steps to ensure that your information is relevant to its intended use, and that it is accurate and up to date. As a registered need.rent user, you can access and update your contact information, personal preferences and e-mail subscription choices at any time by visiting the account section of the need.rent Site. The information that you submit helps us to make your emails more useful, interesting and relevant to you.

We use cookies and pixel tags on the need.rent Sites and in our e-mails.

On occasions, we may supply statistics about our customers to third-parties such as rental companies or other agents. These statistics never contain personally identifying information.

We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.

5. Target advertising

We want to make it easy for you to take advantage of the travel related opportunities which we feature on the need.rent  Sites. We work with our advertising partners in order to try and ensure that when you see an advert for a need.rent  brand it will be relevant to you and your interests. This applies to adverts that are displayed on need.rent  own websites (including the need.rent  Sites, in need.rent emails, and on websites owned by third parties). We do this by allowing our third party advertisers to collect non-personally identifiable information about your visit to the need.rent  Sites, such as the pages you visit on the need.rent  Sites and the locations you appear to be interested in. We also provide third party advertisers with non-personally identifiable information that we collect about you when you use the need.rent Sites in order to only show you relevant adverts. We may also use such information in order to avoid showing you adverts on third party websites like Facebook and Twitter if we don’t think that you will be interested in them.

6. Your NeedRent account

When you make a booking on the need.rent Sites an account will automatically be created for you. Your account allows you to view, change or cancel your bookings, and may include features that allow you to connect with other travellers, leave reviews, upload photos, share travel tips and plan future trips.

After making your first booking on the need.rent Sites you will receive details of your need.rent account username and password. You can change your username, password and personal details at any time by logging into your account.

7. Reviews

We offer you the opportunity to post reviews of the rental company you book through the Need.rent Sites. Where you provide us with a review, we may include your review on the Need.rent Sites and on selected partner sites.

8. Website testing

We use various technologies to allow us to test how the Need.rent Sites operate and allow us to improve our services.

9. Limitation and exclusion of liability

Need.rent, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses including without limitation, reasonable attorney fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy policy and your consent.

10. Amendment of privacy and security statement

Need.rent reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. However, where any such amendments would materially change the use we make of any personal data, any such amendment will be subject to your prior consent.